RETURNS & FAQ

We want you confident in your purchase. Here's everything you need to know.

RETURNS

Can I return my jewelry? Yes. You have 30 days from delivery to return any item that's unworn and in original condition. We want you to love what you wear.

What condition does it need to be in? The piece needs to be unworn, undamaged, and in the same condition you received it—with all tags and original packaging included.

Who pays for return shipping? If you're returning because you changed your mind or it doesn't fit, you cover return shipping. If there's a defect (broken clasp, loose stone, damaged plating when it arrived), we'll provide a prepaid label at no cost to you.

How do I start a return? Email us at everglowanddivine@gmail.com with your order number and reason for the return. We'll send you a return address and instructions. Ship it back in the original packaging, and we'll process your refund within 5-7 business days of receiving it.

Can I get store credit instead of a refund? Sure. Just let us know when you email us about your return.

WARRANTY

What's covered by the warranty? For 90 days from delivery, we warranty against manufacturing defects:

Broken clasps or chains
Loose or missing stones
Defective findings
Plating that peels or flakes from a manufacturing flaw
Any defect in materials or workmanship

What's NOT covered?

Tarnishing (it's tarnish-resistant, not proof—normal with time and exposure)
Scratches or normal wear
Damage from dropping or physical force
Water damage from swimming or showering
Damage from chemicals, perfume, lotions, or chlorine
Issues from not following care instructions

How do I make a warranty claim? Email us at everglowanddivine@gmail.com within 90 days of delivery with photos of the issue. If it's a defect, we'll send a prepaid label and replace or repair your piece at no cost.

SHIPPING & DELIVERY

How fast do you ship? All orders ship within 3-7 business days. Once it ships, delivery is typically 5-10 business days.

Do you ship internationally? Right now we ship to the United States only.

How much is shipping?

Orders over $35: FREE
Orders under $35: Calculated at checkout based on your location

Will I get a tracking number? Yes. You'll get tracking info via email as soon as your order ships.

What if my package arrives late? We use USPS and UPS. Weather and carrier delays sometimes happen. If you're concerned about delivery, use tracking to monitor your package. If it doesn't arrive within 15 business days, email us.

PRODUCT QUESTIONS

What's your jewelry made of? 18K gold-plated over stainless steel. All pieces are nickel-free and tarnish-resistant.

Will it tarnish? It's tarnish-resistant, so it resists tarnishing. But some tarnishing can happen over time with exposure to sweat, perfume, lotions, or moisture. See care instructions to minimize this.

Is it really hypoallergenic? We use nickel-free materials, so it works well for sensitive skin. However, individual sensitivities vary. If you have severe metal allergies, test it in a small area first.

Will the gold plating wear off? With proper care, your jewelry will stay beautiful for years. The plating is durable, but it can wear with time and exposure to harsh chemicals or water. Removing it before swimming and showering helps.

Can I wear it in the water? We recommend removing jewelry before swimming, showering, or exercising. Water, chlorine, and saltwater can damage the plating and cause tarnishing.

Can I wear it while exercising? We recommend removing jewelry during workouts. Sweat can cause tarnishing and the jewelry can get damaged if you're moving around a lot.

CARE & MAINTENANCE

How do I keep my jewelry looking new?

Remove it before:

Showering or bathing
Swimming (especially in pools or ocean)
Exercising or sweating
Applying perfume, makeup, or lotions
Doing dishes or cleaning

Store it properly:

Keep in a dry, cool place
Use the pouch or box we provide
Keep pieces separate to prevent scratching
Avoid humid bathrooms

Clean it gently:

Use a soft, dry cloth to wipe it
For deeper cleaning, use mild soap and lukewarm water
Dry completely before storing
Never use harsh chemicals or abrasive cleaners

GENERAL QUESTIONS

Do you accept custom orders? Contact us at everglowanddivine@gmail.com to discuss custom designs.

Can I use a discount code? We'll announce promotions and discount codes on our site and social media. Sign up for emails to stay in the loop.

How do I track my order? Once your order ships, you'll get a tracking number via email. Use it to monitor your package.

Can I change my order after I place it? Email us immediately at everglowanddivine@gmail.com if you need to make changes. We process orders quickly, so we may not be able to help, but we'll try.

What if I have a problem with my jewelry? Email us at everglowanddivine@gmail.com with photos and details. We'll work with you to make it right.

Do you offer gift wrapping? Contact us at everglowanddivine@gmail.com and we can discuss options.

STILL HAVE QUESTIONS?

We're here to help. Email everglowanddivine@gmail.com anytime. We aim to respond within 24 business hours.

Thank you for supporting Everglow & Divine.

Everglow & Divine everglowanddivine@gmail.com