Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.

Is it safe to order from your website?

Yes. Our checkout is secured with SSL encryption to protect your personal and payment information.

Can I modify or cancel my order?

Please contact us immediately if you need to make changes. Once an order has been processed and shipped we cannot modify it, but you can return it according to our return policy.

Products & Materials

What materials is your jewelry made from?

All of our jewelry is crafted from 18k gold plated on a 304 stainless steel base. The stainless steel base means no copper, no brass, and no green skin. Each product listing specifies the exact materials used.

Is your jewelry hypoallergenic?

Yes. All of our pieces are made with a 304 stainless steel base — no copper, no brass, and no nickel leaching onto your skin. The stainless steel creates a natural barrier that prevents metal from reacting with your skin, making it safe for most sensitive skin types.

Will my jewelry tarnish?

Our jewelry is tarnish resistant thanks to the stainless steel base — no copper or brass means no green skin or discoloration. To keep your pieces looking their best, avoid prolonged exposure to chlorine, saltwater, perfume, and lotions. Wipe with a soft cloth after wearing and store in a dry place.

What chain lengths do your necklaces come in?

Most of our necklaces feature an adjustable chain so you can customize the length to your preference. Check individual product pages for specific size details.

Are your rings adjustable?

Yes — all of our rings are open band adjustable designs that fit most finger sizes.

Shipping & Delivery

How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Standard shipping takes 3-7 business days. You'll receive a confirmation email with tracking once your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $35 within the United States. Orders under $35 ship for a flat rate of $4.99.

Do you ship internationally?

We currently ship within the United States only. International shipping coming soon!

How can I track my order?

Once your order ships you'll receive a confirmation email with a tracking number.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for unworn items in original condition. Visit our Shipping & Returns page for full details.

Care & Maintenance

How do I care for my jewelry?

To keep your pieces looking beautiful:
— Wipe with a soft dry cloth after wearing
— Put jewelry on last — after perfume, lotion, and hairspray
— Store in a soft pouch or closed box
— Rinse with fresh water if exposed to pool or ocean and dry completely
— Avoid harsh chemicals, bleach, and acetone

Still have questions?

We'd love to hear from you. Contact us and we'll get back to you as soon as possible.